Concur announces new Active Monitoring service, powered by Healix and HX Global


Published Wednesday, March 15, 2017

Concur unveils first integrated Traveler Risk Management Solution, and Active Monitoring Service powered by Healix and HX Global, to help companies manage employee safety 24/7, anywhere in the world. Growing global uncertainties, combined with concern from the C-suite to Travel Managers, drive increased demand to reach employees anywhere, anytime.


undefinedConcur, an SAP company and the world’s leading provider of travel, expense and invoice management solutions, today introduced the first integrated risk management solution featuring the most comprehensive, actionable travel and expense data set in the industry. The new solution also includes an option for 24/7 monitoring services to help communicate with and assist employees at any time on a company’s behalf – from pre-travel guidance to emergency safety information.

 “With global uncertainties and business travel on the rise, Concur has a strong sense of responsibility for our employees and customers around the world,” said Mike Eberhard, president of Concur. “From civil unrest to natural disasters and terrorist attacks, businesses need to be sure they know where their employees are and direct them to safety as quickly as possible. Our data set extends beyond traditionally booked travel itineraries, maximizing visibility and empowering businesses to take action in these situations. During recent global incidents, Concur was able to locate employees in affected areas within an hour.”

Unlike other solutions, Concur Risk Messaging will capture unrivaled traveler location data via Concur Travel & Expense, Concur Mobile, Concur TripLink, TripIt from Concur, supplier e-receipts and more, providing travel managers immediate and unparalleled visibility into employees that may be at risk. Concur Active Monitoring, powered by Healix and our US subsidiary HX Global, will offer 24/7 monitoring, proactive communication capabilities, and assistance coordination. This enables businesses to deliver on their commitment to ensure employee safety and well-being as they travel, across time zones and outside of business hours.

In 2016, Concur issued more than 10 million alerts notifying business travelers of potential risks in locations they were visiting. The number of Concur users who received alerts also increased by 770 percent, from 151,000 users in January 2016 to 1.3 million users in December 2016.

Additional Concur Risk Messaging and Active Monitoring features include:

  •          The ability to issue pre-travel advisories
  •          Two-way messaging via text, email, phone, and Concur Mobile
  •          Traveler location mapping and reporting
  •          Incident analysis and reporting
  •          Custom message and alert creation.

Concur previewed new travel risk management capabilities at its annual Fusion customer conference in Chicago. Concur Risk Messaging and Active Monitoring will become available to global customers in 2017.

Read more about Healix Active Monitoring or HX Global® Active Monitoring.

 



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