Salary: Based upon experience.
Location: Esher, Surrey.
Hours: 4 days per week, Monday to Sunday, 8am - 6pm or 12noon to 10pm.
Reporting to the Operations Manager, the Medical Case Managers, (along with the Assistance Coordinators), remotely coordinate medical requirements and care plans for individuals and their dependants posted overseas, ensuring we provide care to the highest standard, within NHS guidelines.
Key Activities / Main Duties
The role is extremely diverse, and may cover:
Group Compliance Requirements
There are various compliance requirements that all Healix group employees are required to abide by, given this role overlaps with regulated parts of the business the job holder will be required to:
As well as
The job holder may be required to attend further training/seminars/workshops and or gain accreditations in relation to the above compliance requirements, all of which will form part of the Key Performance Indicator’s (KPI’s) and Continuing Professional Development Plan (CPD) for the role and the job holder.
This job description is not exhaustive and may be updated as required to meet changing service demands.
Requirements, background, skills (hours, travel etc.)
The Medical Case Manager will be required to work 4 shifts per week, worked between Monday and Sunday, between 8am and 6pm, 10.30am to 8.30pm or 12noon and 10pm. The service Healix international provides is 24 hours, 7 days per week. Between the hours of 10pm and 8am the service is provided by the Healix office in New Zealand.
The role is office based. Job holders are not required to travel routinely, however there may be an occasional requirement to travel in order to attend external meetings or training updates.
Medical Case Managers (RGNs) are required to hold a current NMC Pin and have been working at (band 5 or above) with a minimum of 3 years recent clinical experience.
We require basic IT skills along with excellent written and verbal communication skills the ability to work within a team environment as well as directly with clients, and be able to work independently in order to plan and manage their caseload.
Experience of working within a government, military or overseas environment or medical insurance, assistance sector, or repatriation experience would be an advantage.
Act in a professional, polite and courteous manner towards others at all times
Maintain an accurate record of all communications
Ensure written communication is legible, relevant, objective and accurate
Act in a collaborative manner, yet demonstrate clear decision making skills in consultation with other members of the team.
Training / Induction
All newly appointed Medical Case Managers go through a comprehensive induction training programme to ensure they are fully training and able to provide the level of service required and expected by our clients. Training includes; our in-house case management system (CMS), levels of cover, authorisation for treatment, costing and planning care plans and repatriation or evacuation procedures.
The Medical Case Manager post is a diverse and interesting post, offering plenty of scope for career development, if desired.
Please send or email your CV with a covering letter to:
Human Resources, Healix Group of Companies, Healix House, Esher Green, Esher, Surrey KT10 8AB.