Medical Case Manager (RNs) / In-Flight Nurse

Salary: based on experience

Location: Esher, Surrey

Healix International is one of the world’s leading providers of international medical, security and travel assistance services.  Every year, Healix is relied upon to ensure the welfare of over 2 million people on behalf of multi-national corporations, governments, non-governmental organisations and insurers, with service and communication being key to everything we do.  From our Esher office we provide this service 7 days per week between 8am and 10pm, outside of these hours the service is provided by our offices in New Zealand.

The Role

Our Medical Case Managers work alongside the operational and assistance teams within Healix International to provide medical advice and support to our international clients.  This diverse and exciting role is supported by our team of in-house doctors and is integral to the growth and development of our business.


  • Management of medical cases worldwide, liaising with local medical staff to ensure treatment received is medically appropriate in relation to the individual’s circumstances.

  • Provision of medical advice and support to our international corporate assistance, claims and occupational health teams.

  • Provision of telephone medical advice to clients and arranging medical referral where necessary.

  • Provide medical advice and guidance to the repatriation team; liaising with medical escorts, transferring and receiving hospitals and patients to ensure evacuations and repatriations are coordinated safely and efficiently

The Hours  

We operate a rota to meet business and client requirements which provides cover during the hours of 07:45 - 22:00, 365 days/year. This may occasionally need to be altered in order to manage the demands of the business.  Allocated duty shift lengths are 12 hours and include a 30 minute unpaid break. Medical Case Managers are paid an hourly rate and can expect to work approximately 12 shifts per month.

In-flight Nurse - in addition to the above our Medical Case Managers have the option to fly as Medical Escorts for the Healix Group on an ad hoc basis when not scheduled to be office based.   In-flight work does not form part of the contract of employment and is purely optional for those wishing to fly.

Relevant skills

We are looking for Registered Nurses with at least 4 years’ acute nursing experience (including 3 years within a critical care area). Demonstrating: 

  • Excellent verbal and written communication skills

  • The ability to plan and organise own workload, and work well under pressure

  • The ability to work well both independently and as part of a team

Applicants with previous knowledge and experience in international and remote medical case management are encouraged to apply.

The Work Environment

The Healix culture is warm and friendly, we are proud of our working environment and our loyal and dedicated employees.  We employ high quality and experienced professionals from within the medical, travel insurance and assistance professions.  We are also pleased to offer career development opportunities, for those wishing to diversify or take additional responsibilities.

In addition, Healix is a sociable company with regular events organised by our employees and Facilities Team, for example; sponsored charity bike rides/walks/runs, regular lunchtime running sessions, plus a Christmas party, lunches and evening events.  We have excellent facilities for those wishing to cycle/run; bike storage, sports lockers, showers and laundry facilities.

We are based in prestigious offices in the centre of Esher, with good transport links, the offices have recently been refurbished and designed specifically for our needs.


Please send or email your CV with a covering letter to:

Human Resources Department
Healix Group of Companies
Healix House, 
Esher Green, Esher
Surrey KT10 8AB