“We wanted to create a much better on-line experience for AXA Direct customers, raising our offering beyond the industry norm for travel insurance websites. The Healix risk assessment tools help us do that by enabling customers with pre-existing medical conditions to obtain a quote online in just a few minutes, thus avoiding the need to speak to the call centre. Our partnership with Healix means we benefit from a system that is fully integrated into our new website, without any disruption to the customer experience.”
“Following successful integration of the Healix risk rating tool into our in-house travel insurance sales platform, we have now taken the natural next step of incorporating it into our online sales process, bringing clear service benefits directly to our customers, giving them a quicker route to getting their travel insurance organised, even if they have pre-existing medical conditions.
“This enhancement maximises our sales opportunities and reduces the chance of us losing business due to a break in the sales process. It also supports our profitability, as online screening is more cost effective than handling quotations through our call centre.”
“We pride ourselves on providing our clients with first class products and services and Healix have helped us do that with their excellent medical risk assessment tools which work just as well in a call-centre or over the Internet. We also value the back-up support provided by their medical helpline. We can now produce instant quotes reflecting the true risk of any customer.”
Healix Risk Rating is a Verisk Analytics Business