Assistance Services and Claims Information

Please note that these online forms should be used only for non-urgent requests for medical assistance overseas

We will endeavour to respond to these within 24 hours. If you require immediate help or assistance, please call the Healix International 24/7 operations centre on the telephone number supplied in your policy wording or help card.

If you are a business traveller, please email

If you are a holiday or leisure traveller, please email

Please include the following details: 

  • Full name
  • Mobile Telephone / E-mail
  • Relationship to policyholder
  • Contact / Telephone No
  • Policyholder Full Name
  • Current Location
  • Home Address
  • Date of Birth
  • Mobile Tel / Home Tel
  • Overseas Tel
  • Email
  • Please provide brief details e.g. whether it is Medical / Travel assistance and what help you require from Healix International

Business Travellers:

  • Name of employer
  • Employer / HR or line manager contact details

Nature of medical problem:

  • Inpatient or Outpatient
  • Time of admission / treatment
  • Name of Hospital / treating facility
  • Address (including country in which it is located)
  • Name of treating doctor and or department
  • Tel No
  • Fax No
  • E-mail
  • Name of insurance / scheme