After a client’s employee underwent emergency gallbladder surgery in the US, the treating team expected recovery and discharge within several days. However, when the patient developed an infection, the case quickly complicated. As a result of our expert intervention and cost containment measures, we arranged a seamless evacuation back to the patient’s home country and subsequently ensured that the highest standard of care was received and the client’s costs were contained.
The whole story: Healix was notified that a client’s employee had been admitted to hospital in the US while travelling on business there. Investigation revealed that he was suffering from a rare and serious condition of the gall bladder which could be life-threatening. An emergency operation was performed to remove the gallbladder and the patient was subsequently admitted to the intensive care unit for recovery.
We maintained constant contact with the patient’s treating doctors; it was thought that the patient was likely to recover quickly with no ongoing medical problems. However, a few days after the surgery, his condition deteriorated as he developed an infection. He was taken back to the operating theatre where he was found to have a large collection of pus in the abdomen as well as a leaking bile duct. The pus was cleared but it was not safe to repair the leaking bile duct at that time and a drain was placed to allow the leaking bile to flow out of the abdomen.
Post-operatively, the patient was again admitted to the intensive care unit until his infection was brought under control. The surgical plan was to continue antibiotics and intravenous nutrition for two weeks before further surgery could be performed to attempt to repair the damaged bile duct.
A detailed discussion of the patient’s condition took place between the patient’s treating doctor and one of our own doctors at Healix. We established that it would be possible to continue all of the patient’s therapies on board an air ambulance, which was agreed by the treating team.
Healix prepared a plan for a seamless air ambulance transfer providing total bedside-to-bedside care, utilising an existing relationship with one of our accredited global network providers. The evacuation went ahead without complication. On arrival in the UK, the patient was transferred to his local hospital where he subsequently underwent the surgery needed to repair his damaged bile duct. He has since made a full recovery.
By arranging timely transfer to the United Kingdom, our expert intervention and cost containment measures in this case saved the client an estimated £100,000 GBP / $125,000 USD.