Medical Assistance

As one of the largest international medical assistance providers, no one is better placed to provide exceptional emergency medical services for your employees or policyholders.

At Healix, we have extensive global experience in successfully managing and co-ordinating the medical treatment, evacuation and repatriation of people taken ill or injured while overseas.

Our experience, your peace of mind  

We manage some of the most complex medical cases imaginable, handling almost 30,000 international in-patient cases and approximately 2,000 aero-medical patient transfers each year. This means we’ve accumulated a wealth of knowledge about how to act swiftly and decisively in any situation, always with the best interests of the patient as our primary focus.

Healix is trusted by thousands of organisations around the globe. If an employee or policyholder is taken ill or injured while working abroad, we can ensure they get the best possible care and treatment. If a suitable medical facility is not available locally or is ill equipped to deal with the medical condition notified, we will use our skill and expertise to arrange for the patient to be safely taken to the nearest suitable hospital or repatriated home.

Care that sets us apart 

A team of doctors and critical care nurses with extensive aviation medical care and evacuation experience is available by phone 24 hours a day. Leveraging skills obtained in the field to handle medical emergencies abroad, they are not only able to make timely, informed decisions but also provide real empathy and care. They are supported by an extremely talented team of multilingual, global assistance co-ordinators who act as the focal point for your employees or policyholders.

It’s this personal touch that makes all the difference as your employees or policyholders will feel reassured knowing that they are in the best hands.

The medical expertise to control costs on your behalf 

Our highly trained, proactive medical staff ensure that the most appropriate treatment is delivered at all times while maintaining control of costs. We assess the treatment in line with the patient’s medical needs and insurance cover, avoiding any unnecessarily inflated expenses in the process.

Our own International Operations Centres and global provider network

Healix ensures a truly global reach through our own offices around the world, as well as an impressive network of over 55,000 primary and secondary healthcare providers in every country of the world. In addition, we can choose from an extensive network of air ambulance and ground transport providers.

Access to our global cost-containment network 

To us, effective cost containment means costs are minimised without ever compromising on the level of patient care. Our extensive global cost containment network means we can ensure that you benefit directly from negotiated discounts and protocol pricing and the savings that result. And, unlike some of our competitors, we don’t have any arrangements which put us under pressure to direct patients to specific clinics in order to generate additional revenue.

The fact that we’re truly independent means we can use any suitable medical facility in the world, so we can always arrange treatment at the most appropriate place for the patient and in the most cost-efficient way for you.

The clear choice for transparent pricing 

Healix also offer transparent accountability when it comes to costs by providing a clear breakdown of our fees and charges so that you can see exactly what you have to pay and why for medical assistance.


If you are interested in finding out more about Healix Medical Assistance, or if you would like further information on how we can help you with your Travel Risk Management programme, please email us at