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Helping MSS find better service and support at a better price


Helping a new client to find better service and support at a better price.

The brief

Creating a better service for MSS and its employees.

Healix has been working with property services network provider MSS since 2021. Prior to this, MSS found it a challenge to secure a cost-effective PMI solution with its existing provider. The company reached out to its insurance broker to explore effective alternatives to the traditional model, offering better value for money, good service and improved access to management information (MI).

Our approach

Minimising disruption to employees existing scheme, with additional benefits.

After choosing Healix, the dedicated account team was able to quickly onboard the client by mirroring MSS's existing scheme at a better price for the business, and thereby minimising disruption to employees, as well as offering additional benefits.


Employees benefit from flexibility and additional healthcare services.

Implementing our standard trust arrangement, MSS has secured access to our 24-hour virtual GP, which is easily available via the Healix Healthcare app, our wellbeing platform and the members-only claims portal where claims can conveniently be made online. MSS's plan also includes our Long COVID proposition, offering benefits such as private tests and non-urgent treatments for those suffering from the ongoing effects of COVID-19, as well as our highly regarded Women's Health plan.

Other benefits include NHS, cancer and maternity cash benefits, which pay out to members if they choose to undertake treatment with the NHS that could have been done privately. We also delivered a webinar to MSS employees, helping to iterate the benefits of membership and these specific benefits.

Our commitment to our clients is to be approachable on a day-to-day basis, and MSS has responded positively to our dedicated account managers and client management teams, which are there to support with any queries. We have also worked closely with MSS to provide intelligent MI that can help the business to understand usage and claims spend, so they know exactly which types of cover are needed most by employees.

I would recommend Healix as a partner

Our broker presented Healix as the solution to our struggle to find an appropriate and cost-effective PMI. The team are incredible with their short turnaround of assistance, professional, friendly and efficient. Clear and concise comms made for a seamless onboarding and adoption of the service. I would recommend Healix as a partner.
Sarah Tuck Chief People & Marketing Officer & Company Secretary

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