Peace of mind with Virtual GP service

Background

A working parent encountered a common yet stressful situation when their child developed a swollen eye over the weekend. Weekends often pose challenges in accessing medical care due to limited availability of GP appointments, and the parent was concerned about the potential severity of the condition. Earlier in the week, they had already taken time off from work and school to visit a pharmacist, which added to their reluctance to take more time off for another in-person consultation. Given the situation, the parent needed a solution that would provide quick and reliable medical advice without further disrupting their family’s routine or escalating the issue unnecessarily. This led them to consider alternative healthcare options that could be accessed conveniently from home.

The challenge

An unexpected illness meant taking time away from school and work

The primary challenge was finding medical reassurance and advice for the child without the need to physically visit a healthcare provider, which would involve taking additional time off work and school. The parent has already missed time from work and the child from school to consult a pharmacist earlier in the week.

The solution

Accessing the YourHealth247 Virtual GP service meant no more time away from work or school.

The parent decided to use the Virtual GP services offered by Healix YourHealth247, which was accessible through their employer's insurance. The service allowed them to book an appointment online and upload photos of the child's swollen eye for the doctor to review. Within 10-15 minutes, the parent received a call from a doctor who provided reassurance and recommended a simple home remedy.

Outcome

Virtual GP reassurance helped with home treatment and no more disruptions to regular schedule

The prompt consultation via the Virtual GP service provided timely reassurance, allowing the parent to treat their child's condition at home without further disruption to work or school schedules. By the next day, the swelling had reduced and the situation was resolved. The parent now recommends others register for the service in advance, highlighting the convenience and peace of mind it offers.

Virtual GP consultation avoided us taking time off work and school

Within 10-15 minutes, I got a call from a doctor. She was very reassuring. She took the time to listen and provide guidance; I wasn't rushed over the phone.. I really liked the reassurance that it wasn't anything serious. If you have an niggling health issues, rather than sitting there worrying about it, you can get it sorted quickly.