Employers are investing more than ever in workplace healthcare.
But many employees still can’t access the support they need.
The result? A growing gap between what’s offered and what’s actually experienced.
A system that isn’t working
- Only 25% used workplace health benefits to get help quickly
- 28% of employees took time off work last year because they couldn’t access care
- 36% of 18–24-year-olds have taken extra time off while waiting for care
Workplace healthcare isn’t failing due to lack of investment.
It’s failing because it isn’t reaching the people who need it.
A clear disconnect between employers and employees
Most employers believe they are improving their healthcare offering.
Employees aren’t convinced.
- 81% of employers say support has improved
- Just 50% of employees agree
This gap is even more pronounced in larger organisations, where many employees report little or no meaningful change.
The challenge isn’t just investment - it’s impact.
There is a better way
The issue isn’t simply how much organisations are investing.
It’s whether employees can find, access, and trust the support available.
Closing the gap means:
- Improving awareness of existing benefits
- Making access simple and intuitive
- Aligning provision with real employee needs
Because workplace healthcare only works when people actually use it.
Read the full report
Get the full insights behind the data, including:
- What’s driving the gap between employers and employees
- Where healthcare investment is being lost
- Practical steps to improve access, engagement and outcomes
