Creating a compassionate workplace: Supporting employees through grief
Grief doesn't follow a timeline. It isn't a single moment, or something people simply "get over". It shifts, resurfaces and evolves - and for many employees, those waves of loss can feel even stronger during December's celebrations and year-end pressures.
This National Grief Awareness Week, the theme growing with grief is a reminder that while loss can alter everything, compassion and connection at work can offer stability. Even when an employee looks "back to normal", they may still be navigating uncertainty underneath. And the way an organisation responds can make all the difference.
Grief touches every workplace
In the last 12 months, 24% of working-age adults have experienced bereavement. For many, the impact is more than emotional - concentration, confidence and connection with others often decline, while pressures outside of work increase.
But with the right support, workplaces can become a source of safety, understanding and resilience rather than another point of stress.
Five ways to create a more compassionate workplace
Lead with empathy
Compassionate leadership starts with acknowledging loss and listening without judgement. Equip managers with training in emotional intelligence and active listening so they feel prepared, and confident, to support colleagues. And remember: everyone grieves differently. There is no "right" way to respond or recover.
Build a culture where employees can talk
Grief becomes easier to navigate when people feel they don't have to hide it. Make space for open, honest conversations and consider offering peer support networks, mental health first aiders or private rooms for reflection. And always respect that some employees may choose not to share - privacy is equally valid.
Offer practical flexibility
Clear, accessible bereavement policies set the foundation for support. Communicate these early and offer reasonable paid or unpaid leave, flexible hours, reduced workloads or temporary adjustments where needed. Small changes can make a difference as employees adjust to life after loss.
Make support easy to access
Grief can be overwhelming, and navigating help shouldn't be. Highlight you EAP, counselling options, GP services or occupational health support. Signpost to trusted external resources - including our wellbeing partners Mind Right and Champion Health - and ensure managers know exactly where to direct colleagues.
Support employees when they're ready to return
Work can offer comfort, routine and connection. But returning too soon can lead to burnout. A phased approach - gradual returns, adapted duties and regular check-ins - helps employees rebuild confidence at a pace that works for them. Keep conversations open, and avoid assumptions about what someone is ready for.
Compassion strengthens workplace culture
Supporting colleagues through grief isn't only the right thing to do - it builds trust, resilience and healthier organisations. When employees feel understood and supported, they're better able to grow through grief rather than hide it.
We work with organisations to strengthen their approach to employee wellbeing, offering guidance and signposting to specialist partners who provide expert mental health and support services. Our role is to help you create the conditions where compassion becomes part of everyday culture.
