Do you need an air ambulance or medical escort to get you home? Talk to our experienced medical team who’ll be happy to help you put a repatriation plan in place.
Medical emergencies can happen anytime, anywhere. But most of the time when it happens to you, it’s the first time.
We
know it can be a stressful and overwhelming experience. That’s why we’re on
hand to make sure you get the best possible care and support on your journey
home.
If
you or a loved one need medical repatriation services, which may not be covered
by your travel insurance policy or if you are travelling without insurance,
Healix is here to help.
Our
experienced medical professionals and aviation experts are available 24/7 to
provide you with a range of medical evacuation options, including international
air ambulance and medical escort flights, from anywhere in the world.
Your wellbeing in safe hands
Simply call our 24-hour helpline or email us for a personalised quote. We’ll speak with you and your treating doctors to assess your condition and recommend the best plan to get you home.
For
complex medical conditions, we may recommend an air ambulance. We work with a
panel of carefully selected and trusted air ambulance operators to transport
patients to any destination worldwide, fully equipped with the right medical
personnel to support you on your journey and the latest medical equipment.
Medical Escort
For
less serious, stable conditions, we may suggest a medical repatriation on a
commercial aircraft. Your medical escort will monitor you throughout your
flight and provide medical assistance if required, ensuring your safety and
comfort.
Once
you’ve agreed your personalised repatriation plan and you’re fit to travel,
Healix makes all the necessary arrangements on your behalf. From visas and
ground transportation, to admission at a receiving hospital if required, we
focus on the details so you can focus on your recovery.
How is medical assistance delivered?
Expertly managed care, expertly managed costs
Healix
has a wealth of experience as one of the leading international medical assistance
companies in the world.
Founded
by doctors and driven by clinical excellence, we always make sure that our
recommendations are medically appropriate for the situation, delivered in a way
that’s as cost-efficient and stress-free as possible for you.
FAQs
Learn about our air ambulance and repatriation process, answered by our medical experts
If
you or a fellow traveller is in need of an air ambulance or a medical escort on
a scheduled flight, which is not covered by your travel insurance policy, or if
you are travelling without insurance, Healix can help.
Please
ring our 24 hour emergency hotline on +44 (0)20 8481 7735 or email us at healixmedical@healix.com and one of our experienced critical care nurses
will walk you through the process.
We will discuss your current situation to
determine the best plan and give you an estimate of the likely costs. You will
be given the opportunity to ask any questions and address any concerns you may
have. Once a patient transfer proposal has been agreed, we will make all the necessary
arrangements and keep you informed every step of the way.
Healix
boasts an impressive network of accredited, strategically located air ambulance
providers who can service every part of the world.
Air
ambulances are used in both emergency and non-emergency situations such as pre-
and post-surgery. Our medical experts will carry out a comprehensive assessment
of your condition to help us recommend the best option for you. Depending on
the situation, some individuals can travel on a commercial flight with a
medical escort, which significantly reduces the cost.
Factors
influencing the cost include distance to be covered by the air ambulance, type
of aircraft required, specialist medical staff required, regulations and
procedures and number of companions wishing to travel.
Our
specialist medical knowledge and experience in dealing with emergency medical
cases enable us to manage your situation in the most cost-effective way without
compromising on care. We always do our utmost to ensure that costs are no
higher than necessary.
There
are many factors that determine how quickly an aircraft can be dispatched but
most air ambulance transfers can be scheduled to take place within 24 hours of
the go-ahead being given.
Patient
transfers on board scheduled flights take longer to arrange because we have to
secure medical clearance with the airline and book outbound flights for the
accompanying doctor or nurse. However scheduled airline transfers can usually
take place within a few days of Healix receiving instructions.
There
may be capacity on board for one travel companion to accompany you during the
flight, circumstances permitting. The final decision always rests with the
medical crew on board.
We
will arrange to courier any luggage that cannot be accommodated on the air
ambulance as space on board an air ambulance is typically very limited.