Safeguarding your people, wherever they serve

Public servants and their families often work in high-risk or remote locations. Their health and wellbeing can’t be left to chance. Whether they’re deployed for a few days or several years, they need consistent, trusted access to healthcare - day-to-day support and emergency care alike.

We help public sector organisations deliver that care. Our support is built around your people, policies and priorities - never off-the-shelf. We combine proven tools, clinical leadership and local know-how to offer care that works everywhere, from capital cities to the most remote outposts.

Long Term Relationship

Supporting the UK Government

Our relationship with the UK Government spans over a decade, with our teams supporting 27 departments, including the MOD, Cabinet and Foreign, Commonwealth & Development Office. We look after 30,000 employees and their dependents in more than 280 worldwide locations – ensuring they are safe and well cared for, even in the most challenging locations.

15+

Years
27

Government departments
30k

Employees & dependants
280

Worldwide locations

Services

24/7 support wherever your people are

From pre-deployment checks to emergency evacuation, we provide the expertise, care and insight to help public sector teams protect their people overseas.

Medical screening and risk mitigation

A range of primary and secondary healthcare globally

Medical advice and second opinions

Emergency medical evacuation and repatriation

Ongoing medical case management

Occupational healthcare services

Results

Maximising impact for Governments

Our work with governmental organisations spans more than just delivering healthcare services. We also help identify and mitigate the risks that could impact your people. Here are some examples.

Supporting safe refugee relocation

We support the safe relocation of refugees through our ground-based Humanitarian Assistance services. This includes medical and non-medical escorts for vulnerable applicants, secure transport to medical exams, visa interviews and departure points, and rapid response to incidents. Our support ensures each journey is safe, dignified and well-coordinated from start to finish.
Streamlining costs and increasing efficiencies

We have set up direct or cashless billing for most of the UK Government’s 280 post locations overseas. It means we have full visibility of the care provided and cost, and can identify where overspend occurs. For example, we have saved over £100k a year for one post alone by arranging for prescriptions to be sent from the UK, rather than accessing them locally.
Supporting public sector employees during Covid

During the Covid-19 pandemic, we set up a dedicated team to assess the risks of vulnerable people overseas and arrange their repatriation where needed. As well as issuing the documents required for diplomatic travel, we set up a helpline to give people up-to-date information on the situation in locations around the world, including quarantine and travel arrangements.

Behind the scenes

When someone falls ill thousands of miles from home, we’re the first call they make. Hear from Nathanael Wells, Medical Case Manager at Healix, for a peak behind the scenes of our government services team.