Embedded assistance
Every emergency is personal. How you respond shapes your brand.
A policyholder falls ill abroad. A child is injured on holiday. A family is stranded, unsure where to turn. These moments put your travel cover to the test – and how they’re handled reflects directly on your organisation.
For insurers, every emergency brings pressure. You need an assistance provider who can respond fast, support your policyholders, and help you manage costs – without adding complexity.
Integrated assistance – trusted worldwide by insurers
Every case begins with someone who listens. No scripts, no timers. Just trained professionals with the judgement and experience to help.
Across every continent, we manage tens of thousands of cases a year. From urgent evacuations to lost passports, we bring clarity, care and control to fast-moving situations.
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Clinical first, always
Our doctors, critical care nurses and case managers assess each case together, using medical judgement and real-world experience to deliver the right care.
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Independent and connected
We’re not tied to any hospital group, so we act in your policyholders’ best interests. Our global network covers 70,000+ trusted providers, with agreed pricing, direct billing and discounts.
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Cost control, without cutting corners
We give clear fee breakdowns and flag high-cost claims early. Clinical oversight keeps treatment appropriate. We benchmark against policy terms, manage costs, and return savings to you.
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24/7 assistance
Our regional hubs cover every time zone. With clinical, operational and security teams working as one, we give consistent, round-the-clock support all year.
A selection of our customers
We support some of the world’s most respected insurers with fully embedded, white-labelled emergency support, built around your policies, your claims model, and your promise to customers.
Real support, in real time, from people who know what to do
Missed flight, medical emergency, security threat. Whatever the issue, your policyholder contacts one number. Our job is to make sure the right decisions are made at the right moment - clinically, logistically, and financially.
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24/7 medical support backed by clinical experience. We manage inpatient and outpatient care, issue guarantees of payment (GOP) and coordinate medical repatriations.
![Interior of air ambulance showing medical equipment and stretcher for emergency patient transport.]()
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If a policyholder is affected by a security incident - from unrest to terrorism - we provide advice, coordination and, where necessary, full security evacuation support.
![Ground support vehicles in convoy druvubg down a busy urban road.]()
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Your policyholders get access to our travel safety app, delivering location-specific medical and security intelligence, with push alerts for breaking risks and events.
![Traveller holding smartphone displaying travel assistance app for real-time support and safety alerts.]()
Controlling costs without compromising on care
From medical emergencies to evacuations, we manage each case with a focus on protecting the individual – while keeping costs under control.