Every country has its own way of doing things. At Healix, we have a vast amount of experience in coordinating the medical treatment, evacuation and repatriation of people taken ill or injured overseas.

When your travellers or policyholders face a health challenge away from home, it can be a scary and overwhelming experience. We provide direct access to comprehensive support and personalised care, from anywhere in the world.

Every individual’s medical needs are unique. Our team of experienced doctors, nurses, and assistance coordinators work together to make sure your people get the help they need. From remote case management and medical evacuations to second medical opinions and medication advice, we are here for them every step of the way.

With our “follow the sun” model, you can reach us 24/7/365. Backed by an extensive and credentialed international healthcare provider network, we leverage our skills, relationships, and initiative to deliver the most appropriate treatment quickly and cost-efficiently, all without compromising on quality.

An air ambulance flying across the night sky with the moon in the background, symbolising swift and critical medical response

Our experience, your peace of mind

We handle over 50,000 medical cases and 2,000 repatriations every year, delivering fast, reliable support when it matters most.

That’s why the UK Government has trusted us for more than 15 years to look after 30,000 staff and their families posted around the world.

Clinical judgement, not just claims handling

We manage cases end to end, from the first call through to recovery - ensuring care aligns with policy or programme terms.

Medical case management

Inpatient and outpatient referrals

Admission coordination

Transport for outpatient visits

Repatriation of mortal remains

Air ambulance and evacuation

Prescription and medication replacement

Medical advice

Guarantee of payments

Take a peak behind the scenes

Hear from Grace Fernley, Medical Case Manager at Healix, on what's involved in a medically escorted repatriation, and how we get patients home safely.

Travel assistance for when things go wrong

Unfamiliar environments can throw up unexpected challenges, for even the most experienced travellers. We’re used to dealing with the unexpected. We can also help with a range travel assistance services, including:

Emergency travel assistance

Legal referrals, emergency message relay, urgent document delivery and cash advance and hotel bill settlement

Travel advice and documentation

Travel and visa advice, embassy referral and visa assistance, and airport/port assistance

Mislaid belongings

Lost passport, ticket and baggage assistance, and lost wallet and credit card support

Transparent and cost-effective care

Effective cost containment means costs are minimised without ever compromising on quality of care. We assess treatment in line with patients’ medical needs and insurance cover, avoiding any unnecessarily inflated expenses in the process.

With Healix, transparency is key. We provide a clear breakdown of costs so that you can see exactly what you have to pay and why. As a fully independent medical assistance company, we have the freedom to select the right resources without commercial pressure. This means we can use any suitable medical facility globally and pass on negotiated savings directly to you.