International assistance
Real incidents don’t play by the rules. That’s why we don’t either.
Founded by doctors, we began in medical assistance - clinical integrity still shapes all we do. Today, we’re a 24/7 global operation managing medical, travel and security incidents for insurers, corporates, educational institutions and governments.
This is complex work. It takes working knowledge of the global landscape, trusted relationships, and a calm voice that knows what to ask, when to act and how to escalate.
It’s knowing which hospitals in Iraq can treat a heart attack safely. How to evacuate someone from Kinshasa - and which route is secure. How to replace a lost passport in São Paulo, fast, despite a language barrier and a looming flight.
It's what we do every day, in every time zone. We stay with every case until it’s resolved. Always remembering there’s a person at the heart of the situation.
What care and coordination look like
Not every case is a crisis. But every case matters. Most of what we do happens behind the scenes - helping people manage illness, injury or uncertainty while far from home.
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It starts with listening
When someone is unwell, unsafe or unsure, we don’t follow scripts. We take the time to understand the situation. Who’s involved? What’s happened? What options exist, and what risks are we managing?
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Then we get to work
Our clinicians talk directly to patients and providers. Our analysts monitor the situation on the ground. Our operations teams begin planning options. From appointments to evacuations, we manage it all end-to-end.
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And we don’t let it go
Once we’re involved, we stay involved until there’s a safe, clear outcome, and your people feel supported every step of the way.
You can reach us 24/7/365. Our regional teams work as one global team, sharing live intelligence and responding in real time. It means faster decisions, clearer accountability, and consistent care - wherever your people are.
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Healthcare standards vary hugely around the world. That’s why our medical assistance is led by experienced clinicians, and delivered by teams who understand how care really works on the ground - system by system, country by country. We don’t just locate healthcare, we navigate it.
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Every year, we support hundreds of evacuations, from some of the most volatile environments in the world. We combine on-the-ground intelligence with experienced case coordination, so your people get calm, informed advice and practical action when it counts.
Behind every case is a person
We support tens of thousands of people through their hardest moments every year. Here’s how we’ve helped them - and the organisations they belong to.
