How Healix intel helped a global firm protect payments worldwide
A global specialty manufacturer working in more than 80 markets needed a more predictive way to stop sovereign risk turning into receivables risk. A past crisis in Venezuela had delayed payments and shown how even strong customers can be unable to pay when currency controls tighten. As a result, the company leveraged intelligence from our Sentinel Risk Management Platform to monitor political and operational pressures and detect early signs that sovereign risk might affect customer payment capability.
Challenge
In early 2021, Sri Lanka’s political and operational environment was weakening. The company needed to know if its reliable customers could still pay in USD if currency controls tightened. Warning signs included rising instability, foreign currency shortages and concerns about the reliability of Sri Lankan banks. These pressures created the risk that a wider country crisis could prevent customers from paying, turning a sovereign issue into a receivables problem.
Approach
With no staff or office in Sri Lanka, the company relied on Sentinel as its main source of real‑time insight. Analysts[SD1] monitored country profiles, developments, risk indicators, trend data, spider visuals and APAC forecasts, combining these with third‑party data, insurer ratings and internal scoring tools. They delivered clear briefings for senior leaders, adapted insights for sales teams and clients and ensured that they had safer payment routes secured.
Outcome
When USD restrictions tightened, the company faced no material exposure because customers had already shifted to safe payment mechanisms, allowing business to continue without risking receivables. By 2024, Sentinel indicators showed conditions stabilising, enabling the company to reopen to new customers with structured USD settlement and updated controls. The success in Sri Lanka then shaped a combined country‑plus‑entity risk model used across the global portfolio during later geopolitical shocks.