Rapid medical intervention for a suspected heart attack
A business traveller abroad developed acute chest pain, raising concern about a potential heart attack. By calling through his insurer’s dedicated assistance number, our team could identify him at once, access his cover details and move straight to helping him - without lengthy triage or admin.
Challenge
The caller needed urgent assessment in a city he didn’t know, with a possible life‑threatening condition. He required rapid medical direction, language support, safe transfer to hospital and close oversight of his care. At the same time, his insurer needed clear updates, aligned with pre‑agreed communication protocols.
Approach
We contacted the hotel to summon emergency services, ensured staff stayed with the patient, and arranged access to a defibrillator while help arrived.
We guided him to a leading private hospital in Bangkok and remained in contact until he reached a safe environment. Once admitted, our medical team liaised directly with hospital staff to confirm diagnosis, tests and treatment plans, ensuring care met international standards.
We communicated daily with both the patient and the treating doctors, tracking his recovery and answering any clinical questions. As his condition stabilised, we planned his return home - securing airline medical clearance, arranging a doctor escort with the right language skills, and managing all logistics, including transfers and oxygen provision.
Outcome
Throughout, his insurer received clear and timely updates. The case shows how early escalation, tight coordination and clinical oversight deliver continuity and confidence when a medical emergency strikes far from home.