Safeguarding staff in the face of Mexico’s virtual kidnapping epidemic
A client operating in a high-risk region of Mexico faced a sophisticated virtual kidnapping attempt targeting a local employee.
The threat actor, claiming affiliation with the area’s most dangerous cartel, used psychological manipulation and cyber tactics to create a sense of urgency and attempt to isolate the victim. Immediate intervention was required to ensure the employee’s safety and prevent operational disruption.
Challenge
Recent reports indicated that extortion in Mexico had reached its highest levels in years, and industry assessments showed a 340% increase in virtual kidnapping cases in Q1 2025 compared to the same period in 2024. The situation demanded a swift credibility assessment of the threat, protection of the targeted employee, and reassurance for remaining staff - all while maintaining business continuity and avoiding escalation.
Approach
Healix had proactively flagged this threat actor and the risk of virtual kidnapping during the client’s earlier risk management planning. This foresight meant a structured response framework was already in place, enabling immediate, decisive action rather than a reactive scramble. Leveraging this plan, we discreetly evacuated the targeted employee to a secure location while assessing alternative accommodations to minimise exposure.
At the same time, on-ground security escorts were deployed for remaining staff, who were briefed with practical advice to help them recognise and prevent further attempts. Throughout the incident, we maintained clear, controlled communication with stakeholders to ensure informed decision-making and reduce anxiety among in-country personnel.
Outcome
The incident strengthened confidence across the organisation, with personnel now better prepared and reassured about how to act in a future crisis. Healix continues to provide intelligence updates and advisory support, ensuring the client can maintain operations with resilience in a challenging security environment.