In collaboration with SAME Solutions, this webinar explores what really influences traveller decision-making when faced with security, medical or travel-related incidents. While organisations often assume travellers will know exactly what to do when something goes wrong, the reality is often far more complex. Uncertainty, hesitation and incomplete information can all affect how people respond.
Join our experts as they discuss the behavioural factors behind traveller decision-making, why policies and procedures alone are not enough to create safer travellers, and what organisations can do to improve preparedness before an incident occurs.
You'll come away with:
- A better understanding of how people make decisions under pressure and uncertainty
- Practical examples of when travellers should act and why early action matters
- Guidance on when asking for help is the right decision, even when the situation is still evolving
Andrew Devereux, Product Manager - Healix
Andrew is a Product Manager at Healix with extensive experience in risk intelligence, geopolitical analysis and business transformation. A recognised voice in the global risk industry, he regularly shares insights on security, risk and traveller preparedness through industry publications and events.
Eilidh Thomson, Risk Consultant - Healix
Eilidh has over 12 years’ experience in corporate security, intelligence and crisis response, including international consulting assignments, security evacuations and risk management projects. A former member of the British Army Intelligence Corps, she now leads strategic security and intelligence initiatives within Healix’s Transformation team.
Daniel Paul, Director of Security and Learning - SAME Solutions
Dr Daniel Paul is a lecturer, author, and security, crisis and resilience consultant specialising in knowledge management, training design, and organisational resilience. His research and professional practice focus on how organisations capture, share, and apply critical knowledge in high-risk environments. Alongside his academic work, Daniel has extensive operational experience, having established and led two security departments for multinational organisations. He regularly designs learning programmes that strengthen organisational culture, capability, and preparedness.