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Mental health services

Mental health support that moves with your people – wherever work takes them.

Business travel isn’t just about logistics – it’s about people. 

And people don’t leave their mental health behind when they board a plane.

They carry it with them, through time zones, hotel rooms, meetings and moments of uncertainty. That’s why our support doesn’t wait for a crisis. It’s there from the first sign that something’s not right.

We’ve worked in international medical assistance for over thirty years. We know how to respond when someone’s injured, ill or in danger. But we also know that not every challenge is visible. Mental health issues can be quiet, slow-building and hard to talk about. 

That’s why we’ve partnered with TELUS Health – to make sure your people have access to real support, wherever they are. Together, we offer a service that listens, acts and stays involved. It’s built for the realities of mobile work, and shaped by clinical experience.

What your team can expect:

  • 24/7 confidential support – available by phone, app or web, wherever they are.

  • Tailored counselling and digital tools – designed to help with work, health and life challenges.

  • Access to trusted specialists – with care coordinated by Healix and TELUS Health.

  • A seamless experience – through a secure platform with chat, resources and follow-up care.

How it works

Reaching out

It’s 2am in a hotel room. Or a quiet moment between meetings. Someone’s stressed, anxious or unsure. They open the app, call the number or start a secure chat. The Member Assistance Programme is available 24/7, anywhere in the world.

Triage and response

A trained mental health practitioner picks up. They speak the right language, ask the right questions and take time to understand what’s going on. Every call is triaged with care. For non-urgent cases, we offer up to five counselling sessions. For more complex needs, we guide them to the right care.

Ongoing support

Together with TELUS Health, we manage the treatment pathway. We make sure care is consistent, clinically sound and easy to access. We offer flexibility to connect with other mental health specialists and therapies as needed. We stay involved until there’s a clear outcome.

What it means for your team - and your business

Mental health support isn’t a perk. It’s part of how you protect your team, keep them performing, and show them they matter. 

  • A team that’s ready to perform

    When people feel supported, they recover faster, stay focused and handle pressure better. That means fewer missed assignments, fewer disruptions and a team that’s confident on the move.

  • A culture that builds trust

    Support sends a message. That your organisation doesn’t just care about outcomes – it cares about people. It helps reduce stigma, encourages openness and shows your team that asking for help is a strength

  • A smarter way to manage risk

    Early support prevents bigger problems. It helps you spot issues before they escalate and gives your people the tools to cope. 

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