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Medical emergencies can happen anytime, anywhere. But most of the time when it happens to you, it’s the first time.

We know it can be a stressful and overwhelming experience. That’s why we’re on hand to make sure you get the best possible care and support on your journey home.

If you or a loved one need medical repatriation services, which may not be covered by your travel insurance policy or if you are travelling without insurance, Healix is here to help.

Our experienced medical professionals and aviation experts are available 24/7 to provide you with a range of medical evacuation options, including international air ambulance and medical escort flights, from anywhere in the world.

Your wellbeing in safe hands

Simply call our 24-hour helpline or email us for a personalised quote. We’ll speak with you and your treating doctors to assess your condition and recommend the best plan to get you home.

Call +44 (0)20 8481 7735

Your Medical Repatriation Options

Air Ambulance

For complex medical conditions, we may recommend an air ambulance. We work with a panel of carefully selected and trusted air ambulance operators to transport patients to any destination worldwide, fully equipped with the right medical personnel to support you on your journey and the latest medical equipment.

Medical Escort

For less serious, stable conditions, we may suggest a medical repatriation on a commercial aircraft. Your medical escort will monitor you throughout your flight and provide medical assistance if required, ensuring your safety and comfort.

Once you’ve agreed your personalised repatriation plan and you’re fit to travel, Healix makes all the necessary arrangements on your behalf. From visas and ground transportation, to admission at a receiving hospital if required, we focus on the details so you can focus on your recovery.

Expertly managed care, expertly managed costs

Healix has a wealth of experience as one of the leading international medical assistance companies in the world.

Founded by doctors and driven by clinical excellence, we always make sure that our recommendations are medically appropriate for the situation, delivered in a way that’s as cost-efficient and stress-free as possible for you.

FAQs

Learn about our air ambulance and repatriation process, answered by our medical experts

If you or a fellow traveller is in need of an air ambulance or a medical escort on a scheduled flight, which is not covered by your travel insurance policy, or if you are travelling without insurance, Healix can help.
Please ring our 24 hour emergency hotline on +44 (0)20 8481 7735 or email us at healixmedical@healix.com and one of our experienced critical care nurses will walk you through the process.

We will discuss your current situation to determine the best plan and give you an estimate of the likely costs. You will be given the opportunity to ask any questions and address any concerns you may have. Once a patient transfer proposal has been agreed, we will make all the necessary arrangements and keep you informed every step of the way.
Air ambulances are used in both emergency and non-emergency situations such as pre- and post-surgery. Our medical experts will carry out a comprehensive assessment of your condition to help us recommend the best option for you. Depending on the situation, some individuals can travel on a commercial flight with a medical escort, which significantly reduces the cost.

Factors influencing the cost include distance to be covered by the air ambulance, type of aircraft required, specialist medical staff required, regulations and procedures and number of companions wishing to travel.

Our specialist medical knowledge and experience in dealing with emergency medical cases enable us to manage your situation in the most cost-effective way without compromising on care. We always do our utmost to ensure that costs are no higher than necessary.
There are many factors that determine how quickly an aircraft can be dispatched but most air ambulance transfers can be scheduled to take place within 24 hours of the go-ahead being given.

Patient transfers on board scheduled flights take longer to arrange because we have to secure medical clearance with the airline and book outbound flights for the accompanying doctor or nurse. However scheduled airline transfers can usually take place within a few days of Healix receiving instructions.
There may be capacity on board for one travel companion to accompany you during the flight, circumstances permitting. The final decision always rests with the medical crew on board.

Air Ambulance and Medical Repatriation

Your wellbeing in safe hands

Your Medical Repatriation Options

Air Ambulance

Medical Escort

Expertly managed care, expertly managed costs

FAQs

Learn about our air ambulance and repatriation process, answered by our medical experts

How can we help?

Your wellbeing in safe hands

Air Ambulance

Medical Escort

Expertly managed care, expertly managed costs

Learn about our air ambulance and repatriation process, answered by our medical experts

Who is this service for?

How do I arrange an air ambulance or medical repatriation?

Which countries do you collect patients from?

How do I know if I need an air ambulance?

How much does an air ambulance cost?

How quickly can an air transfer be arranged?

Can a loved one accompany me in the air ambulance?

Am I allowed to bring luggage on the aircraft?