Emergency Assistance Services

Initiative-led global medical, security and travel assistance that prioritises people over protocols.

Even with the best laid plans, travellers and expatriates can experience unexpected challenges - ranging from lost travel documents to medical emergencies and full-scale natural disasters.

And if something does happen, it’s vital to be able to respond quickly and decisively.

At Healix, we have trained hard to know what to do in any given situation. Our 24/7 medical, travel and security professionals are experienced problem solvers and co-ordinators. We use our skills, initiative, and global network to solve the challenges on the ground. All the while remembering that it’s a real person on the end of the line.

Medical and travel assistance

Every country has its own way of doing things. Using our extensive global experience in managing medical care, evacuation, and repatriation worldwide, we will provide the guidance policyholders or employees require quickly, wherever they are. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll evacuate them and bring them home.

Medical & travel assistance

Air ambulance and medical repatriation

In a serious emergency you might need to be medically evacuated to get to a hospital that can look after you. Or maybe you just want to get home safely. Whatever your needs our experienced medical professionals and aviation experts are available 24/7 to provide you with a range of medical evacuation options, including international air ambulance and medical escort flights, from anywhere in the world.

Air ambulance & medical repatriation

Security assistance

Our Global Security Operations Centre (GSOC) monitors volatile areas around the clock. So, if a crisis happens, we’ve already done the contingency planning to provide the security assistance you need. With our global network of security, medical and transportation resources waiting in the wings, we deliver rapid support to people caught up in dangerous situations.

Security assistance

Crisis response

A critical incident affecting your global workforce could happen at any time of the day or night, anywhere in the world. If you lack the in-house resource to provide around-the-clock monitoring, our Global Security Operations Centre provides 24/7/365 support on your behalf with our crisis response service.

Crisis response

What does emergency assistance involve?


Same high level of service, regardless of hour

We were impressed with the speed Healix was able to mobilise support for our staff and students during the COVID-19 pandemic. The range of resources Healix deployed showed a connected network across the globe and efficient communication. We had same high level of service regardless of the hour.
University of Western Australia


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