Aviation Medical Services

Efficient aviation medical services, reducing operational disruption from ‘Crew Health’ and Passenger ‘Fitness to Fly’ issues.

At Healix, we have the specialist knowledge to provide you with an exceptional Aviation Medical Service, with 24/7 medical advice as well as access to the most appropriate medical facilities matched to your routes and destinations.

Crew Healthcare

Minimise expense and disruption to flights while meeting your Duty of Care to crew abroad

Protecting the health of your flight and cabin crew is paramount. We help ensure that you fulfil your duty of care to crew who are taken ill while abroad and also minimise the disruption to flights – with a professional medical support service that is tailored to your operational needs.

We understand that it is vitally important for operational teams to know when a crew member is taken ill so that they can organise replacement staff ASAP. But we also understand that it is crucial for them to know when a crew member is likely to be available for duty again. You need to be sure that the best and most appropriate medical care is available to expedite the process. This is where Healix comes in.

  • Support for crew who are feeling unwell

Whether crew or operational staff feel unwell or simply have health concerns while abroad, we will provide you with a dedicated 24/7 helpline for their exclusive use, giving them immediate access to a doctor or nurse for help and advice and arranging appointments with appropriate physicians if needed. We update your Operations / Crew Control staff and offer full financial transparency.

  • Support for crew with more serious conditions

For more serious conditions, we will make all necessary local arrangements to get them to a suitable hospital. A registered nurse will actively manage their case from beginning to end to ensure that they receive high quality, appropriate treatment and that costs are never unnecessarily inflated. If medical evacuation or repatriation is needed, we have the expertise and global network to make all the necessary arrangements.

Assessing Passenger ‘Fitness-to-Fly’

Reduce the risk of in-flight medical emergencies by screening passengers in advance of flying

In-flight medical emergencies can often be reduced by screening passengers with existing medical conditions in advance of them flying. Our knowledge and experience in aviation medicine means we are well qualified to provide your staff with a fast and accurate screening and assessment service. This reduces the risk of in-flight medical emergencies and the likelihood of costly and unnecessary medical diversions. Our Aviation Medical Service includes:

  • Gate Clearance

If a passenger is feeling unwell or is showing signs of illness prior to boarding their flight, your ground and gate staff can access a dedicated 24 hour medical helpline for a rapid decision on whether the passenger is fit to fly or not.

Highly experienced in aviation medicine, all of our medical staff are in regular contact with airline medical clearance departments and are up-to-date with airline clearance procedures and information affecting fitness to fly decisions.

  • Medical Clearance

We can also provide you with a rapid medical clearance service for passengers seeking fitness to fly approval in advance of travelling. We will assess the medical information provided and advise your staff of the passenger’s fitness to fly and whether there should be any pre-conditions to travel such as in-flight oxygen, a medical escort or a delay in travel plans.


If you are interested in finding out more about Healix Aviation Medical Services, or if you would like further information on how we can help you with your Travel Risk Management programme, please email us at enquiries@healix.com.