Healix Sentinel Critical Watch

24/7 support to ascertain the safety of your staff in the immediate aftermath of a critical incident

A critical incident affecting your global workforce could happen at any time of the day or night, anywhere in the world. If you lack the in-house resource to provide around the clock monitoring, we can deliver 24/7 support on your behalf with our Healix Sentinel Critical Watch service.

Adding Critical Watch to your Healix Sentinel Tracker package will provide you with a fully managed monitoring and assistance solution, allowing you to extend your security team’s capabilities without further staffing.

Critical communication in a crisis

In the event of a critical incident*, our in-house Global Security Operations Centres will immediately identify your employee exposure within an incident impact radius.

Critical Watch proactively reaches out to affected employees on your behalf via two-way communication channels to ascertain their safety for a two hour period following the incident. We keep you informed every step of the way, and if assistance is required, we will agree the most appropriate course of action.

By providing critical communication with impacted employees during the immediate aftermath of an incident, we will ensure you have the knowledge you need to brief stakeholders and to facilitate effective decision-making in a crisis, enabling you to fulfil your duty of care.

*Healix operates a four tiered incident rating system. Critical incidents are assigned the highest rating (Level 4) based on pre-established reporting thresholds.

Benefit from expert support

Benefit from industry leading technology and around-the-clock support from a team of global security professionals.

Cost-efficient resource

All the benefits of a dedicated 24/7 global risk intelligence service without having to invest in full time resources.

On the ground assistance

If required, we can seamlessly provide on the ground medical, security and travel assistance to your impacted employees and their families.

Delays and confusion avoided

Impacted employees are rapidly identified and contacted to determine if assistance is needed.

Your entire global workforce protected

Covers your local national employees as well as your business travellers and expats.

Healix Sentinel Critical Watch process


If you are interested in finding out more about Healix Sentinel Critical Watch or if you would like further information on how we can help you with your Travel Risk Management programme, please email us at enquiries@healix.com.