Supporting a member with complex cancer treatment needs
At Healix, we prioritise compassionate, tailored for our members. Since 2015, Case Manager Debbie has worked with a member facing a rare form of cancer, ensuring he receives high-quality treatment while supporting his family through their challenging journey.
Challenge
In 2015, Debbie began supporting the member and his wife after he found it too stressful to discuss his condition. His wife became primary contact for Debbie, and together, they coordinated his care. As his disease progressed, specialists recommended non-curative treatments to extend his life expectancy. To ease the burden on his family, Debbie arranged for intravenous antibiotics, which saved him from making daily hospital trips.
Approach
Debbie worked closely with healthcare providers to ensure the member received the best possible care at home. When the member's policy introduced a cap for cancer treatment at renewal, Debbie adapted her approach by directing the member to his local NHS for regular blood tests, reducing the need for frequent trips to London and preserving funds for complex treatments.
Outcome
Through these adjustments, Debbie ensured the member received timely and effective treatment while alleviating financial and logistical pressures on his family. She also connected him with a palliative care specialist for much-needed mental health support and introduced his family to their local hospice for additional advice and physical care when needed. Regular updates from his wife allow Debbie to continue supporting her with information about his treatment and emotional guidance during this difficult time.