Quick diagnosis and prescription made a big difference

Name: Hallmark Design
Price range: $

Summary

When a member was experiencing a persistent cough, Healix’s integrated benefits allowed the individual to proactively manage his health and wellbeing, ensuring a timely diagnosis and prescription.

Challenge

The member was struggling with a persistent cough.

The member was struggling with a persistent cough and was unsure why.

A colleague reminded him that he has access to the YourHealth247 Virtual GP service through his employer's benefits package, so he turned to Healix for assistance.

Approach

After some initial questions, the member received a call from the doctor. He then changed to a video call so the doctor could see him.

Our Virtual GP conducted a thorough assessment, by asking questions and going through the member's symptoms.

The doctor asked the member key questions to find the cause that was triggering the cough, they also changed to a video call so the doctor could see the member.

The member was diagnosed with noncontagious bronchitis by the doctor.

Outcome

He was prescribed antibiotics and signposted the next steps if it didn't get any better.

The member received the prescription within 2/3 hours of starting the process.

This case study showcases how Healix's integrated services, particularly YourHealth247, swiftly diagnosed the member's medical needs.

Quick diagnosis and prescription made a big difference

"It was a very positive experience. The doctor was friendly and professional. very genuine. I'm very pleased we've got this benefit through work. I recommend that everyone registers for the service now. Without it, I would have waited to see my GP and it probably would have got worse."

Paul, Healthcare Trust member