Coordinated care under pressure: Supporting 58 applicants across North India
Healix supported the safe transport of 58 applicants from remote regions of North India to New Delhi for critical immigration medical and biometric appointments. The task, split across two rapid, successive movements, involved multi-team coordination, long-distance travel, and navigating volatile security conditions.
Challenge
Movements had to be coordinated simultaneously across these difficult terrains by our Humanitarian Assistance team.
During the second movement, escalating geopolitical tensions between India and Pakistan brought additional risk. From 7–10 May 2025, missile strikes and shelling disrupted the region, grounding flights and delaying return travel. Applicants also spoke Tibetan, which posed communication challenges.
Despite these conditions, appointments had to go ahead on time, and safe return plans needed to remain flexible.
Approach
When flights were grounded during the conflict, our Delhi team acted quickly - securing safe accommodation and keeping emergency vehicles on standby. Shelters were identified in advance in case of evacuation, and six applicants were safely held in the capital until travel resumed.
Language barriers were addressed by deploying Tibetan-speaking staff to ensure clear communication throughout. Our on-ground experience and planning were critical to adapting at speed.
Outcome
All 58 applicants completed their appointments as planned - despite armed conflict and travel disruption.
The operation supported vital progress in their citizenship applications. More than that, it gave them confidence that their safety and future were in trusted hands.